Our Response to the COVID-19 Virus                                              Friday, April 3, 2020

Catholic Charities is updating the community here about service changes impacted by the ongoing COVID-19 pandemic.

We are here to help as always, and we are continuing to serve our neighbors in Western New York with the most essential services! 

Here are some of the ways we are helping:

Mental Health & Substance Abuse Services and Counseling - Our Erie and Niagara County Monsignor Carr Institute Clinics continue to provide mental health counseling to current and new clients as always, while incorporating some teletherapy. Our substance abuse services in Erie County also are available. Our intake department staff are ready to help new clients access our services at 716-895-1033. In addition, our counselors in Allegany, Cattaraugus, Chautauqua, Genesee, Orleans and Wyoming counties are similarly available. Please call those respective offices; the numbers can be found at ccwny.org/counseling.  Please reach out for help if needed.

Basic Emergency Assistance

Food Pantries - Our nine food pantries in Allegany, Cattaraugus and Erie Counties are open. At most pantries, the bags of food will be placed at the door for clients to pick up. At Town Square, drivers are asked to pull up and open their trunks for staff to place the bags in trunks. For everyone's mutual health and safety, no clients will enter the food pantry. We are here to help! For our food pantry locations, days and hours: ccwny.org/food. Please note the following changes: Effective 4/6 our Kenmore Food Pantry will only be open Mondays until further notice; this special information about Joyce Family pantry - Wellsville for April 6-10; and effective immediately, for everyone's safety, our pantries will not be able to accept any food/non-perishable/toiletry/cleaning supply donations from individuals

Basic Assistance Sites - Our basic emergency assistance locations in the eight counties remain open, including at 525 Washington St., Buffalo. Clients may call ahead to make an appointment if possible. Find locations at cwny.org/emergency_assistance.

Please note: We are following guidelines from the CDC, state and local authorities. Catholic Charities falls under the guidelines for an essential business, according to Gov. Andrew Cuomo’s most recent Executive Order regarding 100% workforce reduction. At the same time, as many employees as possible are and will be working from home. We are committed to keeping our clients, volunteers and employees safe. We also continue to update and follow health and safety protocols with increased sanitizing measures at all sites.

Other updates and changes to our programs and services: 

  • ADMINISTRATIVE OFFICE: Montante Administrative Center, 741 Delaware Ave., Buffalo is closed to visitors.
  • A GATHERING PLACE (senior adult day program): Closed. 
  • APPEAL 2020: Parishes are asked to mail donations to our office, 741 Delaware Ave., Buffalo, NY 14209, Attn.: Appeal Department. Also, our staff are working remotely and returning office calls daily. For online donations: Donate Here . Please call Clara Moran, 716-713-4410, with questions or concerns. Thank you!
  • FOSTER GRANDPARENT PROGRAM: Canceled through Friday, April 30.
  • IMMIGRATION AND REFUGEE ASSISTANCE: Clients will be seen by appointment only. There are no walk-in hours. To schedule an appointment, please call 716-842-0270 during business hours, M-F 8:45 a.m. to 4:45 p.m.
  • THRIFT STORES: Closed - Wellsville Outreach Thrift Store (67 E. Pearl St., Wellsville) and Lots of Clothes Thrift Store (1122 Broadway, Buffalo) are closed. While closed to the public, our Lots of Clothes Thrift Store staff is processing clothing and fresh-start referrals. Effective immediately and until further notice we are no longer accepting donations of clothing, furniture or household goods from individuals. Please note that the Joyce Family Food Pantry in Wellsville is open.
  • VISITOR PROGRAMS: Three programs (Home Visitation in Genesee and Orleans counties, St. Mary of the Lourdes Spiritual Life and Wyoming County Outreach) which provide in-person visits to older adults either in the home, hospital or nursing home are suspended. Where possible, volunteers are checking in with participants.
  • WIC (Erie, Niagara and Chautauqua Counties): Services are provided remotely by telephone. Offices are closed to the public but service continues. If you have an appointment, a nutritionist will call you to conduct your appointment by phone. If you are newly unemployed because of the pandemic, you may be eligible for WIC. For questions, please call 218-1484. Here's an update from the Director, Judette Dahleiden.
  • WORKFORCE and EDUCATION SERVICES: Sites are closed. Classes are available online via email or through distance learning (DL). Hard-copy packets for accessing the DL system have been mailed or were delivered to current students. Students who did not receive packets can access the information by visiting ccwny.org/TASC. To enroll in online or DL programming, go to ccwny.org/TASCRead about their recent effort to gear up our students for distance learning.

Please watch this homepage and our social media channels (facebook.com/ccbuffalo , twitter.com/ccbuffalo and instagram.com/catholiccharities) for our latest updates. We appreciate your understanding and cooperation as we all navigate this together.

Protect. Strengthen. Empower.    

It's what we do.                                    

Catholic Charities of Buffalo, NY has been protecting, strengthening and empowering the people of Western New York since 1923. Today, we offer the most comprehensive services of any human service

organization serving all eight counties. Most importantly, we serve those in need and those who are most vulnerable - children, adults, older adults and families - without regard to religion, race or age. Our goal is optimum emotional, mental and physical health for all.

We're known for the expertise and compassion of our staff, a continued focus on positive outcomes and the ability to change as needs change. You can read about some of those great outcomes in Success Stories or view some of our stories here. You will meet individuals whose lives were positively changed following the resources and help they received through Catholic Charities.

We carry out our mission through the support of many - the business community and other community members, and specifically our Catholic parishes, clergy, schools and youth - who generously support the annual Appeal benefiting Catholic Charities and the Fund for the Faith.