Featured News - Current News - Archived News - News Categories

Catholic Charities Response to COVID-19, and Reminders

Thu, Apr 2nd 2020 05:00 am

Catholic Charities is updating the community here about service changes impacted by the ongoing COVID-19 pandemic.

We are here to help as always, and we are continuing to serve our neighbors in Western New York with the most essential services!

Here are some of the ways we are helping:

Mental Health & Substance Abuse Services and Counseling - Our Erie and Niagara County Monsignor Carr Institute Clinics continue to provide mental health counseling to current and new clients as always, while incorporating some teletherapy. Our substance abuse services in Erie County also are available. Our intake department staff are ready to help new clients access our services at 716-895-1033. In addition, our counselors in Allegany, Cattaraugus, Chautauqua, Genesee, Orleans and Wyoming counties are similarly available. Please call those respective offices; the numbers can be found at Please reach out for help if needed.

Basic Emergency Assistance

Food Pantries - Our nine food pantries in Allegany, Cattaraugus and Erie Counties are open. At most pantries, the bags of food will be placed at the door for clients to pick up. At Town Square, drivers are asked to pull up and open their trunks for staff to place the bags in trunks. For everyone's mutual health and safety, no clients will enter the food pantry. We are here to help! For our food pantry locations, days and hours: Please note the following changes: Effective 4/6 our Kenmore Food Pantry will only be open Mondays until further notice; this special information about Joyce Family pantry - Wellsville for April 6-10; and effective immediately, our pantries will not be able to accept any food/non-perishable/toiletry/cleaning supply donations from individuals. 

Basic Assistance Sites - Our basic emergency assistance locations in the eight counties remain open, including at 525 Washington St., Buffalo. Clients may call ahead to make an appointment if possible. Find locations at

Please note: We are following guidelines from the CDC, state and local authorities. Catholic Charities falls under the guidelines for an essential business, according to Gov. Andrew Cuomo’s most recent Executive Order regarding 100% workforce reduction. At the same time, as many employees as possible are and will be working from home. We are committed to keeping our clients, volunteers and employees safe. We also continue to update and follow health and safety protocols with increased sanitizing measures at all sites.

Other updates and changes to our programs and services: 

  • ADMINISTRATIVE OFFICE: Montante Administrative Center, 741 Delaware Ave., Buffalo is closed to visitors.
  • A GATHERING PLACE (senior adult day program): Closed. 
  • APPEAL 2020: Parishes are asked to mail donations to our office, 741 Delaware Ave., Buffalo, NY 14209, Attn.: Appeal Department. Also, our staff are working remotely and returning office calls daily. Fo online donations: Donate Here . Please call Clara Moran, 716-713-4410, with questions or concerns. Thank you!
  • FOSTER GRANDPARENT PROGRAM: Canceled through April 30.
  • IMMIGRATION AND REFUGEE ASSISTANCE: Clients will be seen by appointment only. There are no walk-in hours. To schedule an appointment, please call 716-842-0270 during business hours, M-F 8:45 a.m. to 4:45 p.m.
  • THRIFT STORES: Closed - Wellsville Outreach Thrift Store (67 E. Pearl St., Wellsville) and Lots of Clothes Thrift Store (1122 Broadway, Buffalo) are closed. While closed to the public, our Lots of Clothes Thrift Store staff is processing clothing and fresh-start referrals. Effective immediately and until further notice we are no longer accepting donations of clothing, furniture or household goods from individuals. Please note that the Joyce Family Food Pantry in Wellsville is open.
  • VISITOR PROGRAMS: Three programs (Home Visitation in Genesee and Orleans counties, St. Mary of the Lourdes Spiritual Life and Wyoming County Outreach) which provide in-person visits to older adults either in the home, hospital or nursing home are suspended. Where possible, volunteers are checking in with participants.
  • WIC (Erie, Niagara and Chautauqua Counties): Services are provided remotely by telephone. Offices are closed to the public but service continues. If you have an appointment, a nutritionist will call you to conduct your appointment by phone. If you are newly unemployed because of the pandemic, you may be eligible for WIC. For questions, please call 218-1484. Here's an update from the Director, Judette Dahleiden.
  • WORKFORCE and EDUCATION SERVICES: Sites are closed. Classes are available online via email or through distance learning (DL). Hard-copy packets for accessing the DL system have been mailed or were delivered to current students. Students who did not receive packets can access the information by visiting To enroll in online or DL programming, go to about this week's effort to gear up our students for distance learning.

Please watch our website homepage and our social media channels ( , and for our latest updates. We appreciate your understanding and cooperation as we all navigate this together.